Warranty Services
At CyberPowerPC UK we care about our customers, which is why we provide a 5 Year Limited warranty with lifetime technical support with every system. Providing the highest-quality computer solutions, we guarantee complete customer satisfaction and our dedicated team work to solve any query, however complex it may be.
CyberPowerPC UK Desktop Warranty
Desktop systems provided by CyberPowerPC UK are warranted by our 5 years' limited warranty. This includes 12 months' collect and returns, 2 years' parts and 5 years' labour, in addition to lifetime technical support via our national rate phone line.
A detailed description of what each warranty type gives you is detailed in the table below:
| Warranty Type: | Parts Warranted for | Labour Warranted for | Courier Services Paid for |
|---|---|---|---|
| Standard 5-Year limited warranty | 2 Years' | 5 Years' | 12 Months' |
| Gold 5-Year limited Warranty | 2 Years' | 5 Years' | 2 Year |
| Platinum 5-Year limited warranty | 3 Years' | 5 Years' | 3 Year |
CyberPowerPC UK Laptop Warranty
Custom Laptop systems provided by CyberPowerPC UK are warranted by our 5 year limited warranty. This includes 5 Years' Labour, 1 Years' Parts, 6 month Collect and Return plus Life-Time Technical Support. Partner laptop systems (MSI, ASUS, Gigabyte) provided by CyberPowerPC UK are warranted by their respective manufacturer’s warranty.
A detailed description of what each warranty type gives you is detailed in the table below:
Warranty Information:
| Warranty Type: | Parts Warranted for | Labour Warranted for | Courier Services Paid for |
|---|---|---|---|
| MSI 1 YEAR LAPTOP WARRANTY | 1 Year | 1 Year | 1 Month |
| MSI 1 YEAR GAMING LAPTOP WARRANTY | 1 Year | 1 Year | 1 Month |
| MSI 1 YEAR BUSINESS LAPTOP WARRANTY | 1 Year | 1 Year | 1 Month |
| MSI 2 YEAR LAPTOP WARRANTY | 2 Years' | 2 Years’ | 1 Month |
| ASUS 1 YEAR LAPTOP WARRANTY | 1 Year | 1 Year | 1 Month |
| ASUS 2 YEAR LAPTOP WARRANTY | 2 Year | 2 Year | 1 Month |
| GIGABYTE 2 YEAR GAMING LAPTOP WARRANTY | 2 Years' | 2 Years' | 1 Month |
| LAPTOP STANDARD WARRANTY | 1 Year | 1 Year | 6 Months’ |
| LAPTOP SILVER WARRANTY | 1 Year | 1 Year | 1 Year |
Contact Information:
| Manufacturer | Support Page | Telephone | |
|---|---|---|---|
| MSI | https://www.msi.com/page/warranty | uksupport@msi.com | 08708200009 |
| Gigabyte UK | https://www.gigabyte.com/Support/Laptop/Common-Warranty/ | ukservice@gigabyte.com | 01908322878 |
| ASUS UK | https://www.asus.com/uk/support/warranty-status-inquiry/ | N/A | 01442265548 |
| CyberPowerPC UK | https://cyberpowersystem.zendesk.com/hc/en-gb | support@cyberpowersystem.co.uk | 03333237776 |
CyberPowerPC UK Peripheral Warranty
Peripheral devices (such as (but not limited to) Keyboards, Mice, Speakers, Cables, Surge protectors, Webcams, Headsets/Headphones, Routers/Modems, 3d vision goggles and accessories, USB sticks, Bluetooth dongles and External hard drives) provided by CyberPowerPC UK are warranted by our 5 year limited warranty.
This includes 6 months' collect and returns, 1 years' parts and 5 years' labour, in addition to lifetime technical support via our national rate phone line.
A detailed description of what each warranty type gives you is detailed in the table below:
| Warranty Type: | Parts Warranted for | Labour Warranted for | Courier Services Paid for |
|---|---|---|---|
| Standard 5-Year limited warranty | 1 Year | 5 Years' | 6 Months' |
CyberPowerPC UK Liquid Cooling Service Plan
If you own one of our Hyper Liquid or Hydro-X series systems, we offer a full maintenance and cleaning service. Our aftercare service plan will ensure your custom-loop system is performing and looking it's best.
For £150 plus VAT we will collect your system, complete a full assessment, clean your system including the replacement of liquid and tubing, before having it delivered back to you.
INCLUDED IN THE SERVICE:
- Collection of system by our specialist courier (UK Mainland only)
- Full system cleaning
- Full drain and clean of custom loop
- Replacement tubing if required (rigid and soft)
- Replacement liquid of your choice
- Leak and pressure testing
- Stress and performance testing
Please note: Our Liquid Cooling Service Plan usually takes 3-5 working days to complete, but can vary during busy periods.
To enquire about this service, please give us a call on 0333 323 7776 or email sales@cyberpowersystem.co.uk
Please note:
The warranty services we offer are as detailed above and we cannot give any exceptions.
1 Year is classed as 365 days (366 on a leap year) and no grace periods can be offered.
Example: If you received your goods on 01/01/21 and then claim for a free collection under a silver warranty on 14/01/22, it will not be available as an additional 13 days have passed.
Collect and return and premium warranty services only apply to UK mainland orders. If a warranty claim is requested outside of the UK mainland or the selected warranty service has expired, then the standard RTB warranty will apply.
RTB (Return to Base) warranty requires the consumer to return the goods to CyberPowerPC UK at their cost (once a valid return number has been issued by a CyberPowerPC UK representative).
If the goods are under 2-years-old and the consumer is based within the UK mainland, then CyberPowerPC UK may be able to offer a collection or returns label using a chosen courier service for a fee to be discussed at the time of the warranty claim.
Not Covered / Warranty Exclusions
- Accidental Damage
- General wear and tear, misuse, or neglect caused by the buyer
- Damage or issues caused by any 3rd party organisation or individual
- Damage caused due to insufficient packaging during warranty return
- Incorrectly installed goods
- Parts or components not purchased from CyberPowerPC UK
- Setting up, or installation of goods
- Overheating issues caused by excessive dirt or build-up of dust
- Loss of data (or backing up of data)
- Installation of 3rd party software or a software fault
Warranty Terms
The information and services on this page is not exhaustive of all warranty terms. For full Terms and Conditions, please click here